Privacy policy

Kesklinna Pesumaja (address Mustamäe tee 4, 10616 Tallinn, email info@kesklinnapesumaja.ee, phone (+372) 5474 0450) is the controller of personal data.

This privacy policy explains how we process personal data through our website, email, phone and other communication channels.

1. What data we process

We may process the following personal data:

  • name
  • email address
  • phone number
  • company name and position, if provided to us
  • the content of your enquiry or message
  • data related to ordering and providing the service
  • data required for invoicing
  • technical data related to using the website, such as IP address, browser type and cookie preferences

Please do not send us more personal data than is necessary for handling your enquiry or providing the service.

2. Why and on what basis we process data

  • Responding to enquiries and communication. When you contact us via the contact form, email or phone, we process your data to respond to your enquiry and maintain communication. Legal basis: legitimate interest or pre-contractual steps.
  • Providing the service and managing the client relationship. When you order our services, we process data to organise and provide the service and resolve questions. Legal basis: performance of a contract.
  • Invoicing and accounting. We process invoicing and accounting data to fulfil obligations arising from law. Legal basis: compliance with a legal obligation.
  • Website operation and security. We process certain technical data to ensure the website's operation and security. Legal basis: legitimate interest or consent.

3. Where the data comes from

We receive personal data mainly directly from you, from your employer or company when communication is on the company's behalf, during your use of our website, and from public business-contact sources.

4. Who we disclose data to

We do not sell your personal data. We may transfer data only where necessary: to IT and web service providers, accounting or payment service providers, communication and hosting service providers, and legal advisers or authorities where required by law.

5. How long we retain data

We retain personal data only for as long as necessary to fulfil the purpose of processing or obligations arising from law. Enquiry data is generally retained for up to 2 years after the last substantive contact; accounting source documents are retained for the period required by law. When the basis for retention ends, we delete or anonymise the data.

6. Cookies

Our website may use cookies to ensure the website's technical operation, remember preferences and collect usage statistics. Necessary cookies are used for the website to function; for other cookies we request your consent where required. You can manage cookies in your browser settings.

7. Your rights

You have the right to access your data, request correction or deletion of inaccurate data, restrict processing, object to processing, withdraw consent and request data portability. To exercise your rights, write to us at info@kesklinnapesumaja.ee.

8. Filing a complaint

If you believe that the processing of your personal data breaches the law, you have the right to contact the Estonian Data Protection Inspectorate (Tatari 39, 10134 Tallinn, info@aki.ee).