Frequently asked questions
The most common questions about services, accepted items and terms.
Are there items you do not accept?
We do not clean footwear, leather goods or floor carpets. Floor carpets are accepted only for business clients by prior agreement. If in doubt, call or email us before bringing the item in.
How do you decide whether to wash or dry clean an item?
We follow the item's care label, its material and condition, and choose the most suitable method. Items without a care label are handled only at the customer's own risk.
Should all stains be pointed out at drop-off?
Yes. Please point out all known stains at drop-off, and their cause if known — this helps us choose the right treatment and improves the result.
Does dry cleaning remove all stains and odours?
Not always. Old, dried or previously mistreated stains may not come out completely even with professional cleaning. We achieve the best possible result but cannot guarantee everything.
Do you clean decorated garments, and is the risk higher for very delicate items?
Garments with stones, sequins, pearls or other decorations, and very delicate or old items, carry a higher risk of damage. We accept such items at the customer's own risk and agree the terms beforehand.
Can I get a prior assessment for a valuable item?
Yes. For items of emotional or financial value we inspect them before accepting the work and give an assessment of the likely result and risks.
Do you accept items with damage, broken seams or old repairs?
Please tell us before drop-off about broken seams, loose buttons, glued parts or earlier repairs. Such items can be processed only at the customer's own risk.
How long does cleaning take? Is express service priced separately?
The usual turnaround is agreed at drop-off and depends on the item type and workload. Express service is available by agreement and is priced at 1.5× the price list.
How quickly should I report a problem?
Please report any issue as soon as possible after collecting the item, before wearing or washing it. That way we can review the situation quickly.
What should I do if I'm not satisfied or have lost my receipt?
Get in touch — we'll review the situation and find a solution. A receipt helps us identify your order quickly, but we'll assist even without it.
How should I store a cleaned item after collection?
Remove the protective cover before long-term storage so the textile can breathe, and keep items in a dry, well-ventilated place. This keeps the result looking good for longer.
Can I come by car and park?
Yes. The entrance is from Mustamäe tee and customer parking is in the courtyard. You'll find us at Mustamäe tee 4, 10616 Tallinn.